I get the error message "TCPDF ERROR unable to get image" when generating a quote
TCPDF ERROR unable to get image means that an image used in the PDF cannot be loaded. Identify the image before changing the shop.
- Keep the full error message and the image path or URL, if shown.
- Check the invoice logo and the quote’s product images. Also compare the result with a PrestaShop invoice.
- To isolate product images, try turning off Display product image on PDF in the module configuration, then restore your setting.
- If you use a custom PDF template, also check any images added to that template.
Give the exact error to your developer or hosting provider so they can check the files, file permissions and any restrictions on image access. Do not disable site protection globally before identifying the cause.