My quotes are disappearing, why?
A quote is linked to a PrestaShop cart. If that cart is deleted, the module may subsequently delete the quote that no longer has a cart. Automatic abandoned-cart cleanup can therefore cause quotes to disappear.
Before cleaning up carts
Back up the shop and check the cleanup exclusions. The id_cart values in PREFIX_opartdevis identify carts linked to quotes: keep these carts. Replace PREFIX_ with the actual database table prefix.
If you use a cleanup module, check its version, cleanup scenario and preview before deleting anything. Mediacom87’s shop maintenance and cleanup module documents protection for carts linked to Op’art Devis from version 3.1.2. Check that your installation includes this support.
View the cleanup module’s product page and changelog.
If quotes have already disappeared, keep a copy of the current state and ask your developer to examine the backups before restoring anything.
Other FAQs in this category
- Is it possible to manually enter shipping costs in the quote?
- Is it possible to add an "add to quote" button on the product page?
- Is it possible to use the module if my store is in catalog mode?
- Can customers without an account create quotations?
- I want to use the module only to create quotes myself, can I disable it in the frontend?
- How to modify the sent emails
- I want my customers to be able to create quotes but not place orders, how can I do this?
- Is there a demo version of the quote module?
- Is it possible to modify the shipping amount?