Emails are not being sent

1. Check that the boxes "Send an email to the client" and "Send an email to the administrator" in the module configuration are checked.

2. Also verify that standard emails work correctly.

You can do this by going to "Advanced settings / Emails" and then clicking "Send test email".

3. Also check on that same page that emails are not set to "never send emails".

4. The problem may also stem from a missing file in your theme. To check:

Go to "Localization / Translations".
Select "Translation of email templates" and your theme.
Select your language and click "Edit".
If you see an error (in red at the top) indicating that the translation file was not found.
Simply click on "Save and stay".

The problem should be resolved.

5. Emails may also be ending up in your SPAM folder, so remember to check there!

English version

1. Please check the boxes “Send an e-mail to the client” and “Send an e-mail to the administrator” are ticked in the configuration panel of the module.

2. You should also check that regular e-mails work correctly. You can do this by going to "advanced settings / e-mails" and then clicking "send test e-mail".

3. Please check on the same page that e-mails are not set to "never send e-mails".

4. The problem might be due to a missing file in your theme. Please do the following:

Go to "Location / Translations".Select "Translation of e-mail templates" and your theme.
Choose your language and click on "edit".
If you see an error (in red, top part of the screen) indicating that the translation file was not found, just click on "save and stay".

The problem should be solved.

5. E-mails might be in your SPAM box, please remember to check!

Emails are not being sent

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