Carriers and/or the customer list do not load
Current module versions use AJAX requests for customer searches and carrier lists in the back office. The old message Your shop is not enable: Carrier and customer list will not be loaded is not enough to diagnose a recent installation.
- Check your session and module access permissions, then reload the form.
- For carriers, select the customer, addresses and products first, then click Reload carrier list. Also check carrier conditions and restrictions.
- If a list remains stuck, ask your developer to record the failed AJAX request, HTTP status and error message, then inspect the server logs.
Do not disable maintenance or open the shop to the public simply to apply that old workaround. Keep the PrestaShop and module versions, test time and exact error for support.
Other FAQs in this category
- Is it possible to add out-of-stock products to the quote?
- Is it possible to modify the quotation numbers?
- How to remove links from the left column?
- Why does the expiration date not appear on the PDF?
- Is it possible to add text that will appear on all PDFs?
- How to remove the module from the payment page?
- Can the module be restricted to a customer group?