Emails are not being sent
First identify the expected message: quote PDF to the customer, quote to the administrator contact, simple-form request or automatic reminder.
- For automatic quote emails, check Send an e-mail to customer and Send an e-mail to admin in the module configuration, then save.
- Check the selected Administrator contact and its email address. Simple-form requests are sent to this contact; the customer copy depends on the customer-email option.
- In Advanced Parameters > Email, check the sending method and use Send a test email. If this message does not arrive either, ask your hosting provider to check PrestaShop’s email configuration.
- If the PrestaShop test arrives but the module message does not, check the template and quote language: editing email templates. Keep any error message.
- Check the email log if logging is enabled, then check the recipient’s spam folder. A logged sending operation does not guarantee delivery.
Other FAQs in this category
- The module's buttons do not display as I wish
- I get an error message when trying to send the quotation by email from the back office.
- How do I modify the quotation PDFs?
- How to translate the module texts?
- Does the quote module adapt to my shop's theme?
- Can you help me adapt the module to my shop's theme?
- I don't see all carriers, why?
- How to change the quote logo?